Privacy policy

At Aaromé, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website or purchasing our products.

By accessing our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect:

Personal Information

Full name
Email address
Phone number
Billing and shipping address

Order & Payment Information

Products purchased
Order history
Payment confirmation

We do not store your complete debit or credit card details. Payments are securely processed through trusted payment providers.

Device & Website Information

Website automatically collects certain technical information, including:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and similar technologies

This helps us improve our website and shopping experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates
Respond to customer support requests
Process returns or refunds
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with legal obligations
Send promotional emails or offers (only where permitted by law)

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

3. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Understand visitor behaviour
Measure marketing effectiveness

You can manage or disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

Shopify (our e-commerce platform)
Payment gateway providers
Shipping and logistics partners
IT and website service providers
Analytics and marketing partners
Government or legal authorities when required by law

We do not sell your personal information to third parties.

5. Shopify

Our store is hosted on Shopify.

Shopify securely stores and processes customer information on our behalf to provide payment processing, order management, website hosting and related services.

You can learn more about Shopify's privacy practices at:

https://privacy.shopify.com

6. Data Security

We use reasonable administrative, technical and organizational measures to protect your personal information.

While we strive to safeguard your data, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, tax and accounting obligations
Resolve disputes
Enforce our agreements

Once no longer required, your information is securely deleted or anonymized where reasonably practicable.

8. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Delete your personal information
Withdraw consent where applicable
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.

11. International Data Transfers

As Shopify and certain service providers may operate globally, your information may be processed or stored outside India. Where applicable, reasonable safeguards are used to protect your information in accordance with applicable laws.